Frequently Asked Questions

What are the serving sizes?

For an average person, we recommend:

Protein

  • Weight management:  30 grams (6 tsp or2 tbsp)
  • Build muscle:  60 grams (12 tsp or 4 tbsp)

Greens                  

  • 5 grams (1 tsp)

 

We also advise to try different serving sizes until you discover the amount that best suits you.

 

How do I store The Naked Sack products?

The Naked Sack proteins must be stored in a cool, dry place away from sunlight. The Greens are heat stable, it can be stored at any temperature.

 

Is The Naked Sack protein for weight loss or muscle building?

Yes, our natural protein can be used for both weight loss and muscle building. This is mainly dependant on your serving size (see first FAQ). Taking protein reduces body fat and increases your muscles.

 

Our protein products are suitable for a wide range of health-conscious individuals from high-intensity athletes to yoga lovers or if you just want a healthy lifestyle.

 

Is it gluten free?

Yes, the Organic Sprouted Brown Rice Protein and Organic Vegan Pea Protein are gluten free.

 

What is non-denatured protein?

Our Natural Whey protein is non-denatured. It means after processing, the harmful organisms are destroyed, but the heat sensitive amino acids that make it bioactive, called branched chain amino acids, are not harmed. It is processed at a low temperature to preserve the amino acids that are thermolabile, or destroyed by high heat.

 

Is it suitable for diabetics?

Yes, it is low in carbohydrates and does not contain artificial sweeteners.

 

Is it safe to use while I’m pregnant?

Our products are safe to use but we recommend to speak to your healthcare professional prior to using it.

 

What type of payments do you accept?

We use PayPal to ensure your details are safe and secure. It is a payment solution trusted worldwide that allows you to use various methods. You do not require an account to make a payment. PayPal accepts VISA, Mastercard and American Express.

 

Can I track my order online?

You order can be tracked at www.auspost.com.au/track. Your tracking number can be found on the confirmation email when it’s been dispatched.

 

Do you ship overseas?

Yes, there is a flat rate of $10. We ship to New Zealand, US, Canada, Singapore, UK and some parts of Europe.

 

Can I change or cancel my order?

If you wish to change or cancel your order, send an email to natural@thenakedsack.com or call 1800 451 737 from Monday to Friday between 9am and 5pm AEST.

 

How do I use my coupon code?

You can enter your coupon code in your Cart or at Checkout then click on ‘Apply Coupon’.

 

Can I return my products?

Yes, but items must be unopened. A full refund is given to products less postage.

 

What can I do if the products are damaged?

Notify the team by phone 1800 451 737 from Monday to Friday between 9am and 5pm AEST or email natural@thenakedsack.com and we will organise a replacement for you at no cost.